New switcher, old panel not talking

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Joined: 17/07/2014
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New switcher, old panel not talking

Installed a new 2m/e 4k production switcher today and all seemed fine.  Computer can control the switcher running 7.2 software.  Computer also installed an old m/e1 control panel and the computer sees both, but they don't talk to each other.  All network is correct with direct ethernet between units.  There are fast flashing lights on the connection from the computer but a slow flashing light just on the left side between the panel and switcher.  Uninstalled 7.2 and installed 6.9 on all three, same result.  This was connected to a mini Mac.

Unplugged the panel and plugged it into an old pc running 3.5. After it installed, the old 2m/e2 4k switcher ran beautifully controlled by both the computer and the panel so obviously the ethernet ports work and the hardware seems fine.  

Then I went back to the new switcher and put 6.5 on it and the control panel, but again they still don't talk.

Any ideas would be greatly appreciated as I've been assurred by several BM people that they should work together.

Could it be one is installed from Mac and another from PC?  It appears to me that something is blocking the communication through the panel in the newer/mac setup.  All setups were fine according to that software.  Also the led on the right of the panel does not light with the new switcher either main or backup.  

Thanks

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Molde
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Joined: 07/02/2012
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What are the IP-settings of

What are the IP-settings of them? If both are installed first on a different machine, maybe the IPs are conflicting (same IP on the panel and the switcher, or different subnet on both)?

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IPs are correct

Don't remember without looking but one is 10 one is 50 and one is 240? but all were checked and rechecked each time I've talked to a tech.  I've also changed the settings, saved and gone back to the correct ones and saved but still no communication. Gateway and subnet all correct as well.

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Molde
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Wait, you have a direct

Wait, you have a direct connection between units? Have you tried it with a switch to see if that makes things work?

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No I haven't.  Our old setup

No I haven't.  Our old setup was just a connection between the switcher and control panel without the computer.  That's really what I was thinking again, but I can get a switch if it would make a difference.  I don't guess I understand why, but I'll try it anything at the moment.

 

 

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Yeah! That did it.  The

Yeah! That did it.  The network switch allowed them to talk.

 

Thank you. Thank you. Thank you.

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Molde
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No probs - networks are funky

No probs - networks are funky beasts ;) 

I can only guess, but it's probably something about the network FPGA-stuff that's changed in the newer software. Might be worth reporting, but at least it works now :)