Dead 1 yr old ATEM 1 M/E Production Switcher fixable??

45 posts / 0 new
Last post
Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
Dead 1 yr old ATEM 1 M/E Production Switcher fixable??

First post here so forgive my ignorance if this has been answered before, I have searched and could not find anything so far. I work for a non-profit and we have  2 ATEM 4k's and 1M/E's in use and have had 2 of the 1 M/E's self destruct in just over a year or less. This last one has me puzzled and a bit frustrated as to why/how it failed. 

We have had this particular one for just over a year and has been stone reliable, no issues. we use it in 1080i. It had the latest firmware at the time (4.2) for a month or two with no issues, and it was also in the middle of 3 rack spaces with nothing around it in an air conditioned server room. Normally we dont change formats on it very often and just leave it in 1080i. However, one particular night a coworker and I were tinkering with it to see about how it would handle different formats (480, 720, etc) of our program feed and audio because we were thinking about getting a tvs to use as a cheap embedder and keyer. We changed messed around with audio levels changed formats several times, played with the keyer, then put everything back when we were done and it was working fine. When we came back the next day it was dead. No light on the back and it was cold, switched the power supply with another one that was working and no go, nothing other than it would get slightly warm on the back right side of the unit next to the heat sink and thats it. I hooked it up to the computer and it said it needed a software update, I tried that and nothing. I contacted BMD and they said it was a month or two out of warranty but they would look at it and try to fix it. When they got it they contacted us and said that it was dead: 

"We're sorry to say that we were unable to get your switcher working here. Let us know if you have any questions before we set this up for return."

We asked them what went wrong and they said:
"They couldn't pinpoint what the exact problem was. We'll go ahead and get this back to you. If you have any other questions, please let us know.
All the Best"

And nearly two months later we got it back, and it's still dead. Any ideas to fix it or find out what may be wrong? right now it's a $2,000 brick so I'm open to just about anything...
Thanks in advance for your help!

Offline

Location

Sitka,
United States
Joined: 09/03/2012
Posts: 201
One of the problems with BMD repair

You have run into the issue of repairs out of warranty, basically if it is not a simple repair it is toss it and buy a new one.

Sharyn

thos-berlin's picture
Offline

Location

berlin
Germany
Joined: 19/06/2012
Posts: 483
Maybe try again the software

Maybe try again the software update / downgrade. I had a mini converter that didn't show anything including power LED. But all is software controlled. After an update, the unit worked ...

Thomas  S e e w a l d - thos-berlin (amateur)

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
Firmware

I think I will try firmware again, i was looking on BM support again and it looks like they've updated the firmware again to 5.0, ill download it and try it again probably tomorrow or monday. I havent heard of downgrading firmware before, but its worth a shot if upgrading doesn't work. Thanks!

Offline

Location

Dartford,
United Kingdom
Joined: 30/12/2012
Posts: 149
Presumably Blackmagic would

Presumably Blackmagic would have tried stuff like this when it went back to them. If they say it's dead it probably is isn't it?
Rob.

RTV
Offline

Location

San Diego,
United States
Joined: 17/04/2014
Posts: 3
Dead ATEM Donor Program

Hi Gordon,

I became aware of this forum in my discussions at the BMD booth at NAB 2014, so this is my first posting.  I am a degreed video engineer with a new found interest in the BlackMagic product line - with my primary interest being support, modifications and system integration. I've been working with the TVS for a few months now and am very impressed with its potential vs. price point. My hope is to address the untapped potential of the ATEM line and create business opportunity in "gilding the lily", to complement the fine work of others who have shared here.

I'm a was wondering if you had any luck in up- or downgrading the firmware - as Thomas and Gordon wisely suggested. 

It's hard not to get the impression from other posts, though, that (although the declaration has not been made by BMD) the ATEM units are not considered reparable - The problem is either user error or can be solved by firmware upgrade -- or the unit is irreparable; From there the unit is either within warranty or outside of warranty. My impression is that sending the unit to BMD allows the company to confirm the functional status, learn from the issue and address the issue as within warranty or otherwise - Component-level repairs are likely unavailable.

Should you end up exhausting all troubleshooting possibilities and ultimately accept BMD's prognosis, I would be interested in the opportunity to dissect this unit - first to see if I encounter anything that BMD shouldn't have missed and, if possible, to return a working unit to you for a fair price -- but most likely to also learn what I can from this unit's construction -- after which I would feed any useful information and application recommendations back to this forum. 

I am surprised by the amount of heat generated by the TVS -- and assume that your 1M/E unit is similarly designed. Excessive temperatures can potentially cause perforation between the sub-circuit layers of the VLSI (very large scale integration) FPGA's (field programmable gate array) integrated circuits, internally shorting sub-circuits layers together, thus rendering these (very often impractical to replace) 100+ pin chips useless.  There are no traditional "authorized service centers", "service manuals", etc. available for these units. 

These units do dissipate some of their heat to their external chassis, so cooling is aided by the heat conduction to the rack rails.  I would not recommend installing one of these units  in a rack enclosure which requires its operation at any greater than ambient temperature or that at all limits the convection airflow over the unit. Cooling fans are cheap insurance if your installation allows. I would not leave the unit powered continuously in an application which does not require doing so.

Hope this helps...Let us know if you found a solution.

Best,

Bob

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
Found the problem

RTV, thanks for your reply, as well as everyone elses! I've been very busy lately getting ready for Easter, so I havent had a chance to post my findings... so i tried upgrading and downgrading firmware which did nothing at all. Then being the tinkerer I am i took the switcher apart and i believe I found the problem, it looks like a 10uh inductor and an associated 6pin chip cooked. im going to try to post some pics that I took for you to see. im not sure how changing the formats caused this to happen, maybe somehow it caused a voltage/current spike that overheated /overloaded the inductor or something? regardless they look like surface mount components and I believe I have identified the inductor chip, not really sure though, but the other small 6pin chip is still a mystery as well as I don't have the equipment necessary to solder something this small and this looks like a multi-layer PCB so maybe that could make it harder? In one of the pics you can see the inductor in the center of the pic is stamped "10UH 1212AG" and it looks black, while the others look brown, thats because this one puked some black looking stuff around the edges and the top is cracked, although you cant see the cracks in the pic, also the top is swollen as well. and to the lower left you can see a little 6pin chip that was most likely labled "XD" that literally popped. the PCB area around these chips looks ok, there just looks to be some sort of fluid dried on the surface near them. I imagine if these components were to be replaced, it would most likely work again. if nothing else heres a teardown of an atem 1 M/E!! FYI the white paste is where the chips contact the heatsink, many of them in the middle of the board do. Ideas anyone??

EDIT: Link to pics below

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
Pics

I've tried to post some pics, hopefully it works!

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
Apparently not

I guess I don't know what i'm doing with this pic posting stuff, so i have a link to the photo album:

http://s1028.photobucket.com/user/Gordon_7/library/Cooked%20ATEM%201%20M...

V1U
Offline

Location

Austin,
United States
Joined: 18/04/2014
Posts: 5
Based on pics

Based on the pictures, this looks like one of the switching supplies went out. The good news is the parts are usually easy to come by, the bad news is the replacing them will be a changeling without the correct soldering equipment. Also, since this is a power supply failure, it very possible there are other parts that have failed, but you will not know until these are replaced.

Marti

RTV
Offline

Location

San Diego,
United States
Joined: 17/04/2014
Posts: 3
What Marti Said

Gordon, I’d have to agree with Marty's assessment. 

I'll add to that that the failure almost certainly did not originate with the switching power supply but with the circuit that the switching supply sources current to (judging by the overheating of the inductor prior to the driver FET popping).  

The only thing I can suggest is that you consider  whether the possibility exists that some of the ATEM’s peripheral equipment is perhaps being operated on two different AC power phases in the room (usually AC outlets on adjacent walls) -- or (similarly) that some of the ATEM's peripherals are being operated on the output of a power conditioner while others are not.  Under these conditions the intermittent common mode voltages on some of the ATEM I/O can be significant, which could cause failure of one of the devices which directly interfaces to the outside world -- taking with it the switching power to that device.

It's clear from the photos which you provided that these units are not considered repairable and that , though costly, the are (like a video card) to be enjoyed while they work and then replaced when they fail.

Given the relatively low manufacturing cost of these units vs. the large investment in engineering -- With the engineering investment having already been made, I would think that Blackmagic would benefit across the board by offering a program which provides half-price replacements on units which have failed outside of warranty. Perhaps BMD would agree.

Hope this helps.

Bob

Offline

Location

Jackson,
United States
Joined: 06/02/2012
Posts: 45
replacement
RTV wrote:

Given the relatively low manufacturing cost of these units vs. the large investment in engineering -- With the engineering investment having already been made, I would think that Blackmagic would benefit across the board by offering a program which provides half-price replacements on units which have failed outside of warranty. Perhaps BMD would agree.

They do, or at least as of a year ago they did. I have not talked to them since I got a refurbed control surface for half price after mine died out of warrantee. 

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
I agree
RTV wrote:

Gordon, I’d have to agree with Marty's assessment. 

I'll add to that that the failure almost certainly did not originate with the switching power supply but with the circuit that the switching supply sources current to (judging by the overheating of the inductor prior to the driver FET popping).  

The only thing I can suggest is that you consider  whether the possibility exists that some of the ATEM’s peripheral equipment is perhaps being operated on two different AC power phases in the room (usually AC outlets on adjacent walls) -- or (similarly) that some of the ATEM's peripherals are being operated on the output of a power conditioner while others are not.  Under these conditions the intermittent common mode voltages on some of the ATEM I/O can be significant, which could cause failure of one of the devices which directly interfaces to the outside world -- taking with it the switching power to that device.

It's clear from the photos which you provided that these units are not considered repairable and that , though costly, the are (like a video card) to be enjoyed while they work and then replaced when they fail.

Given the relatively low manufacturing cost of these units vs. the large investment in engineering -- With the engineering investment having already been made, I would think that Blackmagic would benefit across the board by offering a program which provides half-price replacements on units which have failed outside of warranty. Perhaps BMD would agree.

Hope this helps.

Bob

I would agree with Marti as well, I'm going to try to contact one of our volunteers who does electronic stuff on this kind of level on a regular basis and see if he can fix it. As far as the power supply goes all of our equipment are on UPS's because we have had a tendancy to have occational power brownouts during a show, but not near as many as we used to have now that our lighting circuit is been rewired. So the power should theoretically be squeaky clean... but different inputs to it would have been on different UPS's, so still a viable explination for sure. 

I agree that a discount would be great on a replacement. However, the guy that handled our RMA basically said sorry about your luck, and that was it. We ended up overnighting a 4K 1M/E at full pop because it was 2 days before a show and we had our backup option doing something else. This left us with the impression that if you're not in warranty they don't care. This may be an isolated incident (I hope so) but has left a bad taste in our mouth about BMD none the less. I'll add that the 4K's also run hot... and are noisy, but they are working, for now...

BTW, Thanks to everyone so far with your replies, and I will do my best to update ASAP. I hope this thread will help someone else if they encounter the same problem!

Offline

Location

Amarillo,
United States
Joined: 12/05/2014
Posts: 2
Same Issue

We have just had an identical issue with our 1 M/E including the exact same 10uh inductor and a very similar looking crack and bulge. Picture below:

Any update or new word from BMD?

Offline

Location

Molde
Norway
Joined: 07/02/2012
Posts: 103
Well, at least that inductor

Well, at least that inductor does not look too hard to replace with a hot air-station, if the failure mode hasn't destroyed anything else. Of course, I'd always try the official route first, especially if it's in warranty.

 

Offline

Location

Amarillo,
United States
Joined: 12/05/2014
Posts: 2
It appears to be out of

It appears to be out of warranty. On the phone with BMD now. Anyone have much experience with the type of surgery this would require, should we have to go that route? Everything I can tell from BMD so far, it appears we will also have a $2000 brick.

Offline

Location

Bergen op Zoom
Netherlands
Joined: 31/12/2011
Posts: 217
If you had 2 die within a

If you had 2 die within a year, can't you use the other one for the donor parts?

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
Kinda wish we were able to

Kinda wish we were able to keep it, but the first one was under warranty so it was sent back and i don't have any further spares. sorry I havent been able to follow up with any developments as this was pushed to the backburner, but im going to try to get one of our volunteers to look at it in the coming weeks.

Offline

Location

Vanløse
Denmark
Joined: 08/10/2011
Posts: 102
Hi Folks, I would like to

Hi Folks,

I would like to provide some more insights: 2 years ago we installed 4 ATEM 1M/Es in a building, they were running 24/7. After 1 year (!) they all burned off. Luckly it was just around warranty time so we got them all shipped back and replaced on warranty. We got new ones one year ago, all the "old" 1M/E model, probably from the last stock BMD had. Now, one year after, they are all burning of again!

So: They seem to last 1 year.
The burned of units we now have is not within warranty, so we disassemble them and conclude the same as you guys: There is the 10uH and switcher FET which is gone.
We have tried to unsolder components from one broken unit to another with a hot-air station but so far with no positive results. 

If anyone knows what the switching chip is, we would love to know, we couldn't easily determine it.

We will do some more tests. We will also open one working unit soon and make a thermo photography to establish if it's only that 10uH that has problems or if there are others - maybe we can still "save" the working unit by either make a preempty replacement of the 10uH before it burns or place a heat-sink on it. We will see...

Offline

Location

The Hague
Netherlands
Joined: 19/12/2011
Posts: 21
Hi Kasper, This information

Hi Kasper,
This information frightens me a little bit. A total of 8 out of 8 that burned off after a year. That's clear statistics.
Some questions:

- Were these units installed in a uncooled environment? Any idea of average temperature?

- All installed in the same rack or spreaded and having a different power source?

- To make sure, with "old model" you talk about 1M/E's having the 2 RU size?

- And in what year did you receive the last batch that ended up burned off? 

 

Offline

Location

bedford,
United Kingdom
Joined: 06/12/2012
Posts: 12
ventilation!

one thing we've noticed BIG TIME is the way that the original atems and video hubs managed airflow and vented

if you mount them in a rack in the way i've seen a lot pics in this forum and BMD marketing pics (i.e no gaps between the units) they're gonna FRY

theres a lot of hot air that flows out of the little lozenge shaped holes at the top - so if you have a stack of  them (we had 5 in the first instance)  in a rack with no space between the bottom one remains pretty cool (as long as theres a free flow of air into the little lozenge shaped holes at the bottom) but the top one gets too hot to touch pretty quickly - the air flowing through the units themselves (not just the heatsinks) gets hotter and hotter through each unit

i noticed a comment from tom recently about "proven unreliability" of ATEM and wondered if this issue had anything to do with it. or maybe he's talking about the panels where i'm hearing a lot of issues especially with the t-bars.

we've had quite a number of ATEMs running for the last few years and havent seen this one - but then we ALWAYs put at least 2/3's of a U space between units - and had them running in some very harsh environments - FOH control tents on stadium shows where the ambient is >40 degrees C

if people are mounting them the way BMD do then theres gonna be a lot of cooked atems out there...

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
YES!!!

+1

that seems to be the key!! Ventilation above and below

Offline

Location

Vanløse
Denmark
Joined: 08/10/2011
Posts: 102
We made a thermal photo

We made a thermal photo session with a fresh and 1-year-worn-soon-dead ATEM 1M/E and found this:

http://skaarhoj.com/fileadmin/ATEM_1ME_thermal_analysis.pdf

- kasper

Offline

Location

bedford,
United Kingdom
Joined: 06/12/2012
Posts: 12
yep - electronic components get warm

and degrade much faster over time if they are run in harsh (hot) environments

in the same way that the first static bolt you hit them with DOESNT necessarily kill the semiconductor junctions (aware we're talking a coil in this particular instance) straight away but the n th or the n+1 th will…. and the n is impossible to quantify

and i have little doubt about your talents

but do you have a pic of how the 4 failing units were mounted?

and was the last one working perchance at the bottom of the stack?

in my rack building world (stadium touring) heat is the prime consideration, and you have to equally careful with many of the top end devices (GVG, ross, sony) as you do with the BMD stuff

pretty academic seeing as this particular model redundant - but from what i hear/see on this forum BMD still pretty laise faire on this issue on the newer models

also intrigued to hear about the "proven unreliability" that has been mentioned. our stack of 11 1 m/e's and 2 2 m/e's still seem to be working. when they were all together if was for a 6 week testing period starting may 2013 followed by 4 months on the road in the summer heat (>40 degreed C)…. then that rig was split up - but a few units moved straight onto another tour - but so far (fingers crossed) there appears to be no total failure issues (other operational issues of course, not least to do with timing ) - but we do give them LOTS of airflow….

from my POV the reliability was the big sell from john that convinced me the 1m/e units were the route to go

cheers

r

Offline

Location

Vanløse
Denmark
Joined: 08/10/2011
Posts: 102
The 4 switchers were all

The 4 switchers were all mounted in 4 individual, but completely similar racks mounted in completely similar closets and have surely been exposed to bad airflow. The similar circumstances supports the observation that they fail after the same amount of time.

After the first 4 switchers failing, we did mount "bathroom fans" very close to them, circulating air heavily. It seems to have had no significant effect though. However, the air may have been re-circulated hot air from the confined space of the closet, this may explain why no change was observed, but that were the conditions we could obtain easily.

I just got word from my technician that the substitution of the soon-broken coil worked out, so now we are curious to see if this will provide another year of service from the 1M/E. Well...

The really interesting thing is, if a broken switcher with this issue <em>can</em> be repaired by exchanging some components and which components that would be. We will probably be experimenting a bit more with that and let you know if we get some positive results.

Finally; The reason why it's worthwhile at all - because price of a new 4K 1M/E is not the issue - is the unparalleled silence of the "old" ATEM series which made them unique for many small-scale live production scenarios.

- kasper

Offline

Location

london
United Kingdom
Joined: 15/08/2015
Posts: 9
stem switchers fix/solved

Hi guys atem switcher repair now possible.
This a statement. Will update post soon with proofs

Jungle

Offline

Location

Bergen op Zoom
Netherlands
Joined: 31/12/2011
Posts: 217
Do you mean a ? instead of .

Do you mean a ? instead of . at the end of your line?

If not, it would be a statement instead of a question and my reaction would be "ok, tell us more".

Kasper, did you get any IR measurements with the new coil installed? Was the temperature more comparable with the new unit?

Offline

Location

Vanløse
Denmark
Joined: 08/10/2011
Posts: 102
atemjungle1 - could you post

atemjungle1 - could you post any details, please? If you found a way to repair them, you may not need to prove anything, just describe what was necessary and some of us will pursue to do the same and confirm your findings. We have 3-4 burned switchers just lying around waiting for this. Please share...

 

Mathijs: We did install the new coil on a working switcher and to my knowledge it's still working, so that "preemptive strike" was probably a good idea.

- kasper

 

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
Still have it

+1 kasper, we still have our broken one as well. We would definitely be interested in taking it out of paperweight service indeed. 

Offline

Location

Stockholm
Sweden
Joined: 13/10/2015
Posts: 1
Another burnt guy....

We have a 1M/E too that is burnt in the exact same way.

So mister atemjungle1, where to find spare parts? If that´s what you mean by

it´s possible to fix.

Offline

Location

Tashkent
Uzbekistan
Joined: 14/05/2015
Posts: 14
This switcher can be repaired.

This switcher can be repaired.
I repaired two 1 M / E for the last 6 months with such a defect.
Any competent repair technician can do it.
 
I can write a detailed instruction, but it is for those who have a good experience.
 
Also I can repair switcher, if someone needs it.
The approximate cost of $ 150 + Shipping
 

Information below should be sufficient for the expert

Schematic diagram

Component placement

Offline

Location

London,
United Kingdom
Joined: 09/11/2015
Posts: 1
Which Transistor?

Hi Edward

Very helpful post, thanks for sharing what you learned.

What is the part name for the Transistors 1 & 2 in your diagram. We have not been able to identify it from the label ('XD') alone.

 

 

Offline

Location

Nederweert,
Netherlands
Joined: 07/11/2015
Posts: 1
Spare parts Atem 1 M/E

Dear fellow forum members,

I was also able to repair our Atem 1 M/E, it took some time and effort to find the exacty the right parts but our Atem is running again.
We had the same problem, our Atem was running 24/7 and after one year we had the "Inductor & Fet Blow-out" problem.

After searching a while I found the XD marked IC, it's a Rohm N-channel 20V 3,5A Power MOSFET, RUL035N02.
Datasheet: http://rohmfs.rohm.com/en/products/databook/datasheet/discrete/transistor/mosfet/rul035n02.pdf
In our case only the left FET (Transistor 1 in the above picture of Edward_Film) was blown.

As all the other inductors where "Würth Elektronik" I tried to find one that was exacatly the same, I found one, WE-LHMI SMD Power Inductor 10 µH.
Datasheet: http://katalog.we-online.de/pbs/datasheet/74437336100.pdf

I ordered our parts at digikey, the Inductor was € 2,85 and the MOSFET € 1,06 + shipping costs.
We used a good SMD soldering station, some Magnifier glases and lots of patience to get the parts exactly right on the PCB.

AND IT WORKED AGAIN !!!

Hope to have helped you guys with this, this forum helped me to find all the clues I needed to repair our Atem 1 M/E, now you guys can try the same thing.
I'm still wondering if nothing else is broken, the multilayer PCB gets extremly hot and it could have damaged some other parts.
But for now it is working again, I'm wondering how long it will run without any trouble.

Offline

Location

Cumming,
United States
Joined: 11/04/2014
Posts: 16
YESSS!

Guys, THANK YOU for pushing through and figuring this out! Way to go! I have a local A/V shop that I might see if they are able to do surface mount repairs as I dont have the equipment to do so. Also I was thinking of looking at the possibility of cutting out the area on the back panel above the problem area and mounting a small fan that maybe could be tapped off of the ATEM's power supply. Hopefully this could aid in cooling this area to help prevent future issues, thoughts?

Offline

Location

Tashkent
Uzbekistan
Joined: 14/05/2015
Posts: 14
What is the reason for failure

Given the large number of the same fault, the cause is in the wrong design.
 
I guess the problem is caused  in inductor.
 
That is, due to incorrect design of circuit the inductor is overheats,
 
increases sharply current and there is a breakdown of transistor.
 
So how switcher has several identical inductors and they work reliably, reason only in the wrong choice of parameters of the inductor.
 
Therefore, is required to replace by another type of inductor.
 
The original Inductor is Vishay Dale IHLP-2020CZ-11 10 uH (I guess)
 
Saturation Current 2.25 A -  these  parameter  is critical
 
I used  for repair "Vishay Dale" IHLP-2525CZ-01 10 uH with saturation current 7 Amper and transistors are RUQ050N02 (it is more powerful than RUL035N02). Both are larger size than the original parts, so caution is required.
 
Currently, I repaired two Atem 1 M/E and both work fine.
 
WE-LHMI SMD Power Inductor 10 μH are also good choices (saturation current of 4.5 A)
 

Offline

Location

Cluj Napoca
Romania
Joined: 16/09/2016
Posts: 1
ATEM burnt

Hi,

My name is Dan and I'm heaving the same problem with my ATEM.

http://s21.postimg.org/h4b5auygn/20160923_161356.png
http://s21.postimg.org/jzo8hq2gn/20160923_161530.png

I need to repair it.

Please confirm this parts.

Inductor:

WE-LHMI SMD Power Inductor 10 µH.
Datasheet: http://katalog.we-online.de/pbs/datasheet/74437336100.pdf

Transistors: RUL035N02

Datasheet: http://rohmfs.rohm.com/en/products/databook/datasheet/discrete/transisto...

Chip:

IHLP-2525CZ-01 or   WE-LHMI SMD Power Inductor 10 μH.

Thanks for reply.

 

Dan

Offline

Location

Stockholm
Sweden
Joined: 02/10/2016
Posts: 1
Hi guy´s.Question in this

Hi guy´s.

Question in this matter.

Do the Blackmagic ATEM Television 1" unit suffer the same problem with poor PSU:s as the 1M/E ? We have a unit that went dead, I have traced the fault to be some kind of short circuit on the ATEM board that makes the external power-unit go on-off from 0.3 - 1,1V instead of 12V feeding. I have swapped and tried another external power unit with the exacktly same result. Om the ATEM board, there is a Toshiba DC/DC-converter in the 1st stage on the board that could be broken, it´s name is 8103H.

Enclosing picture below:

Offline

Location

Dreumel
Netherlands
Joined: 04/03/2017
Posts: 1
ATEM 1 one does not startup

I have an Atem 1 ME which does not boot anymore. (No HDMI SDI or multiview output)

The power supply seems ok and is 12v.

The network connection lits and the usb does seem to work too.

I took a closer look to the board as discribed above, but my board does not to have any overheated components.

I seems that al powerconvertors works and all clockgenerators output signal.

The main CPU comes a little bit warm without the cooling, not very hot.

Can someone tell met the voltage measured and the inductors?

I measure here with a scope about 1 volts DC, is that ok?

Any other pointson the board I can check for power?

I tried to update firmware but this doesnot fix this problem.

 

regards,

Offline

Location

Austin
United States
Joined: 14/11/2015
Posts: 1
Anyone still monitoring this thread able to do this repair?

Anyone still monitoring this thread able to do this repair for others?

I have 2 ATEM 1 M/E panel units that seem to have this problem, got them at an amazing price considering they are in theory repairable.

Thanks,

--

clickykbd

Offline

Location

Miami,
United States
Joined: 19/03/2017
Posts: 1
Repair

I have a 1 M/E in need of repair. Does anybody in this thread still offer repair services? Thank you

Offline

Location

sant'agata militello,
Italy
Joined: 11/06/2017
Posts: 1
download 4.1.1

i have old atem1 and a PC sony Vaio 32 bit.

Where can I download this version of software?

Urgent

atem switching 4.1.1 for windows 

 

 

Offline

Location

Cornwall,
United Kingdom
Joined: 11/08/2014
Posts: 292
Arka, contact BMD support.

Arka, contact BMD support. will prob be the only way to get such an early release of the control software. Currently the support web site goes back to 5.1. but I know others that have got drivers for much older hardware direct from BMD.

Offline

Location

New Westminster,
Canada
Joined: 14/05/2012
Posts: 3
buy bricked BMD ATEM 1 m/e

I am interested in buying a bricked ATEM 1 m/e.  

Best regards

somatv.com

Offline

Location

Orlando
United Kingdom
Joined: 18/09/2017
Posts: 2
Would like to buy dead ATEM or frame

I am looking to repair 2 that are physically damaged, so I will pay $$$ for a dead ATEM 1RU (1st gen) , or the frame, or both.

 

smptetuner7@gmail.com

 

 

-Thanks

 

Offline

Location

Cape Town
South Africa
Joined: 10/10/2017
Posts: 1
Not completing boot.

Not sure if this is the same type of fault...my Atem1 mostly boots to a green screen. On switching off and on a couple of times it boots al the way. Any qlues?